Refund Policy
Newman Business Consulting LLC (“we,” “our,” or “us”) values transparency and fairness in all client relationships. This Refund Policy outlines the circumstances under which refunds may or may not be issued for our services.
By purchasing or engaging our services, you agree to the terms of this Refund Policy.
1. Consulting & Professional Services
Due to the nature of consulting, development, and technology services, all fees are generally non-refundable once work has commenced.
Our services involve time, expertise, planning, and resource allocation, which cannot be reversed once delivered.
2. Project-Based Services
For project-based services (including website development, custom software development, CRM implementation, or performance optimization):
-
Payments made for completed work or project milestones are non-refundable
-
If a project is canceled by the client after work has begun, no refunds will be issued for work already completed
-
Any remaining unpaid balance for completed milestones remains due
Specific refund terms, if any, will be outlined in the individual project agreement.
3. Ongoing Support & Retainer Services
For ongoing IT support, consulting retainers, or maintenance plans:
-
Fees are billed in advance and are non-refundable
-
Clients may cancel future services by providing written notice according to their agreement
-
Services already rendered during the billing period are not eligible for refund
4. Subscription & Third-Party Services
Fees paid for third-party services (including software licenses, hosting, domains, Google Workspace subscriptions, or other external tools) are non-refundable and subject to the third party’s refund policies.
Newman Business Consulting LLC is not responsible for refunds issued by third-party providers.
5. Exceptional Circumstances
Refund requests may be considered on a case-by-case basis only if:
-
Services were not delivered as outlined in the signed agreement
-
A billing error occurred
Any approved refund will be issued at our sole discretion and may be prorated based on work completed.
6. How to Request a Refund Review
If you believe a refund review is warranted, please contact us within 7 business days of the billing date with the following information:
-
Client name and company name
-
Service purchased
-
Reason for the request
Refund review requests can be sent to:
